Elite Protection Program Service Contract Holders:

How do I get Customer Assistance?
The phone number you call depends on the type of contract you purchased:
For information on your Vehicle Service Contract (VSC), Certified Pre-Owned (CPO) or Certified Select Wrap, or Prepaid Maintenance Agreement (PMA), please call 800-662-6200 or SMS/Text to 615-675-9331.
For Ancillary or Financial Protection Plan information on contracts purchased on or after April 1, 2025, please call 800-674-9016 or email [email protected]
For Ancillary or Financial Protection Plan information on contracts purchased on or prior to March 31, 2025, please call 800-338-2680.

For Roadside Assistance
If your Elite Protection contract provides for Roadside Assistance:
To request service, your plan specific, 24/7 toll-free number can be found on the tab at the bottom of the web page, which can also be reached via this link – Roadside Assistance. You will need to know the type of plan you purchased so that you contact the service provider covered under your contract.

Where can I take my vehicle for service?
A good choice would be to take your vehicle back to the INFINITI retailer that sold your Elite Protection contract. They are the most qualified to process your claim quickly and effectively. For help finding your nearest INFINITI retailer, go to INFINITI Retailer Locator or call Customer Assistance at 800-662-6200.

How do I verify coverage with a repair facility?
With Elite Protection plans, your INFINITI retailer can look up your coverage using your vehicle’s Vehicle Identification Number (VIN) or license plate number.

What does my service contract cover?
Contract coverages and exclusions vary based on the specific vehicle service contract purchased. Please refer to the General Contract Exclusions and Contract Provisions sections of your contract.

How do I file a claim or receive authorization for repairs?
Your INFINITI Retailer is responsible for any required authorization and can assist you with any questions or concerns. They are required to give you an estimate for any repairs that fall outside your coverage or any deductible included in your contract.

Claims Contact Information

VSC, CPO/Certified Wrap & PMA Claims: call 800-662-6200

PMA Tire Road Hazard Protection (TRH) Claims – Who you contact depends on the date you purchased your contract. For TRH claims on contracts sold before 4-30-24, log on to AgeroRider.com; for contracts sold 5-1-2024 and later log on to INFINITI Tire Portal.

High-Mileage Plan Claims

Purchased on or prior to 6/2/25, call 817-383-7251
Purchased on or after 6/3/2025, call 800-730-6016 or email [email protected]

Ancillary and Financial Protection Plan Claims

For contracts purchased on or after April 1, 2025

• To file a claim for GAP, Key Protection, Lease Excess Wear & Tear, 360Shield, Theft Protection, Value Protect, or Towing/Roadside Reimbursement:
  Go to: infinitielite-products.com
• To file a claim for Bundle, Extended Lease Care, Lifetime Limited Warranty, Paintless Dent Repair, Tire & Wheel, Total Loss Protection, Vehicle Care or Windshield Protection: Call 800-674-9016 or email [email protected]

For contracts purchased on or prior to March 31, 2025

• Platinum & Ultimate Platinum, Tire & Wheel, Key Replacement, Paintless Dent Repair, Maintenance Care, Value Protect call 888-684-9327
• Appearance Protection call 833-267-2195
• GAP call 888-272-5517
• Lease (End) Wear & Tear call 866-910-5547 Option 3, then option 1

Do you pay for the repair directly, or do I have to pay and then get reimbursed?
In most cases, we will pay your INFINITI retailer directly for the service (less any applicable deductible) as long as they have contacted your Plan Administrator for payment authorization before initiating work.

If I paid for the service myself, how do I file a claim for reimbursement?
Your contract will give you the correct information on how to file a claim. You can also call the plan-appropriate claim number listed above to ask for assistance.

Do I have a deductible?
Your Vehicle Service contract will have your plan’s deductible information. Generally, Prepaid Maintenance, Auxiliary and Financial Protection Plans do not have deductibles.

If I move, do I still have coverage on my vehicle?
You may use a participating INFINITI retailer anywhere in the United States (excluding U.S. Territories).

How do I extend, renew, or cancel my contract?
Elite Protection contracts cannot be extended or renewed, but you can cancel your contract. Read your actual contract, paying attention to the state-specific information, to find cancellation details. You may also contact your plan administrator or call Customer Service at (800) 622-6200 for more information.

If I sell my vehicle, is my contract transferable?
On most plans, you can transfer the remaining coverage to subsequent owners of the covered vehicle in the case of a private party sale only. See your contract for transfer request details. Note a transfer request must be made within the cited time frame (usually 30 days from sale date) and include the state-appropriate transfer fee.